Starbucks has announced a new policy requiring customers to make a purchase to use restrooms
They just announced this new rule, which is a big shift from their previous open-door policy. The new code of conduct will be posted in all their North American stores. It also includes bans on things like smoking, drug use, and panhandling.
A spokesperson for Starbucks, Jaci Anderson, mentioned that this is all about prioritizing paying customers. She pointed out that many other retailers already have similar rules in place.
Anderson said, “We want everyone to feel welcome and comfortable in our stores.” They believe that by setting clear expectations, they can create a better environment for everyone.
If someone breaks these new rules, they could be asked to leave, and the store might even call the police if needed. Starbucks plans to train employees on how to enforce this new policy.
This change comes after a previous open-door policy was put in place back in 2018. That was after a pretty embarrassing incident in Philadelphia where two Black men were arrested for not buying anything while waiting for a business meeting.
At that time, Starbucks Chairman Howard Schultz wanted to make sure no one felt “less than” for being refused access. He said, “We don’t want to become a public bathroom.”
But since then, there have been issues with unruly behavior in stores. In 2022, Starbucks had to close 16 locations due to safety concerns, including drug use and other disruptive actions.
This new rule is part of a broader effort by Starbucks’ new chairman and CEO, Brian Niccol, to boost sales. He wants to bring back that cozy coffeehouse vibe that Starbucks used to have before things got a bit chaotic with drive-thrus and mobile orders.
